Saturday, October 11, 2008

My Customers Know How To Make My Day!


With all the busy lives we lead, and the little free time we have, most people will contact a company only if it meets a need for them: they have a question and need clarification, or have a complaint and need a resolution. When was the last time you took time out of your hectic day just to tell someone how much you like their products or services? I've received several such emails just this week alone, that it warms the cockles of my heart.
I wish everyone would leave reviews on the website, but for some reason, most don't. I wanted to take a moment to share with you some of the wonderfully kind words I've received this week - and to use it as an opportunity for you to get some unsolicited, totally unbiased reviews of PurelyCosmetics' products.

Shelly sent me an unexpected email on Wednesday after receiving her samples:

I just had to tell you how happy I am with your products! I've never written in like this before, but I guess I've never had a reason to... I've used the one of the "original" mineral make-ups for years now, and recently my face started itcing every day. I found an article comparing ingredients in mineral foundations, and realized that bismuth was my problem. I convinced my mom to try it with me and we ordered some samples last week. I love them! We just placed our first regular order, and I'm already planning on what else I'm going to try. I just wish I didn't have to wait 3-5 days and could buy your products in a store! My face does not itch any more, and the color is perfect. I've even noticed that my dry patches look better, and I am not oily late in the day.Great products! I am going to tell everyone I know to order from your website!Thank you so much for what you do!

Linda wrote the very next day:

Greetings,

I recently purchased eye makeup from your site and am very happy with the
products.

Do you carry a mauve eye shadow (or something very close to it)?

Thanks!

(after receiving my recommendations, she writes back):

You have awesome products that I will gladly recommend to others!

Linda has been a longtime customer, writes me today out of the blue:

I am 54 years old and have combination/still sometimes problematic skin (How can you have wrinkles and pimples at the same time - it isn't fair!!.) I just wanted to say I love your products. I use the Oil Absorb, the silk powder, the loose powder base and your incredible eye shadows. My skin has never been more clear, less shiny with no patchy dry spots. Not too long ago, I ran out and impatiently went to get Bare Minerals locally. MY SKIN HATED IT!!


Anyway, thank you for providing a product that is truly wonderful!
Best,

Linda

To have such wonderful comments sent to me on consecutive days really made my week! I can tell you 'till I'm blue in the face that I make a good product, but I'm absolutely tickled pink to have my customers tell me that!

4 comments:

  1. Hi Robyn,

    I am the first "Linda" you mentioned in this blog. I came back to your site to order the recommended product we talked about. Yes--I love your products, and I've never really been into buying makeup, just wear it occasionally. But after buying yours I found I wear your eye makeup more often than usual because it's easy to put on, stays in place all day, doesn't irritate my eyes...and looks fantastic!

    I wouldn't mind posting a review (but I guess I just did), but it seems like the only place is on Facebook, and I'm not a member (and don't want to be). Is there another way that I'm not seeing?

    Thanks!

    ReplyDelete
  2. Hi Linda - I just saw your order come in! You can do reviews directly on the website. For example, on the Eye Starter Kit page, you'll see button that says "reviews" across from "add to cart". Click it, and it takes you to where you can add your own personal review.


    How'd you like seeing your name in lights, LOL? I hope it lets you know how good these types of emails make me feel :)

    ReplyDelete
  3. Hi Robyn - Thanks for the info, and it's great seeing my feedback serve as an inspiration and confirmation of your great products AND service!

    ReplyDelete
  4. Yay for happy customers. You're so right about sending positive praise, it's rarely done, but so important!

    My mineral makeup is starting to run out, and I'd love to give yours a try. Currently I use Everyday Minerals, which I love,, but I'm happy to try another independent brand.

    I'll check out your site and place an order in the next week or so.

    :)

    ReplyDelete

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